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Terms of Service

Effective Date: June 15, 2026

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Reamind ("we," "our," or "us") governing your access to and use of the Reamind platform, website, and related services (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. If you do not agree, you may not use the Service.

2. Description of Service

Reamind is an AI-powered document search and retrieval platform. The Service enables Users to upload documents, perform semantic searches across their document library, and receive citation-grounded answers generated from their uploaded content. The Service includes document ingestion, indexing, search, answer generation, and related features as described on our website.

3. Eligibility

The Service is intended for business use by individuals who are at least 18 years of age. By using the Service, you represent and warrant that you meet these eligibility requirements and have the legal capacity to enter into these Terms.

4. Account Registration and Security

To access certain features of the Service, you must create an account. You agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information.
  • Maintain the confidentiality of your account credentials.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately at lukas@reaminds.com of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe have been compromised.

5. Your Data and Content

5.1 Ownership

You retain all ownership rights to the documents and content you upload to the Service ("Your Content"). These Terms do not transfer any ownership of Your Content to Reamind.

5.2 License Grant

By uploading content to the Service, you grant Reamind a limited, non-exclusive, non-transferable license to process, store, index, and analyze Your Content solely for the purpose of providing the Service to you. This license terminates when you delete Your Content or your account is terminated.

5.3 No Model Training

We do not use Your Content to train, fine-tune, or improve AI models. Your Content is used exclusively to provide the Service within your tenant environment.

5.4 Your Responsibilities

You are solely responsible for Your Content and represent that you have all necessary rights to upload it to the Service. You must not upload content that infringes on any third party's intellectual property or other rights.

6. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law, regulation, or third-party rights.
  • Upload content that is unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable.
  • Upload content that infringes on intellectual property, trade secret, or other proprietary rights of any party.
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems.
  • Interfere with, disrupt, or place an unreasonable burden on the Service or its infrastructure.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to extract the source code of the Service.
  • Use the Service to develop a competing product or service.
  • Resell, sublicense, or provide access to the Service to third parties without our written consent.
  • Use automated means to access the Service except through our published APIs.

7. Intellectual Property

The Service, including its design, features, functionality, documentation, and underlying technology, is owned by Reamind and protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use it in accordance with these Terms.

The Reamind name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Reamind. You may not use these marks without our prior written permission.

8. Service Availability and Modifications

We strive to maintain high availability of the Service but do not guarantee uninterrupted, error-free, or secure operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time. We will provide reasonable notice before making material changes that adversely affect your use of the Service.

9. Fees and Payment

Certain features of the Service may require payment of fees. If applicable, fees will be specified in a separate order form or subscription agreement. All fees are non-refundable unless otherwise stated in writing.

We reserve the right to change our fees upon reasonable notice. Continued use of the Service after a fee change constitutes acceptance of the new fees.

10. AI-Generated Outputs

The Service uses artificial intelligence to generate search results and answers based on Your Content. While we strive for accuracy, AI-generated outputs may contain errors, omissions, or inaccuracies. You acknowledge that:

  • AI-generated answers should be verified against source documents before relying on them for critical decisions.
  • Citations are provided to facilitate verification, and you are responsible for confirming accuracy.
  • Reamind does not guarantee the completeness, accuracy, or reliability of AI-generated outputs.
  • The Service is a tool to assist your work, not a substitute for professional judgment.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REAMIND AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

IN NO EVENT SHALL REAMIND'S TOTAL AGGREGATE LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO REAMIND IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. REAMIND DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Indemnification

You agree to indemnify, defend, and hold harmless Reamind and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) Your Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

14. Termination

Either party may terminate these Terms at any time for any reason by providing written notice. We may also suspend or terminate your access immediately if we believe you have violated these Terms.

Upon termination:

  • Your right to use the Service ceases immediately.
  • You may request export of Your Content prior to termination.
  • We will delete Your Content within 30 days of termination, unless retention is required by law.
  • Sections that by their nature should survive termination (including Sections 5.1, 7, 11, 12, 13, and 15) shall survive.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association.

16. General Provisions

  • Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and Reamind regarding the Service.
  • Severability: If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
  • Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
  • Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms without restriction.
  • Notices: We may provide notices to you via email or through the Service. Notices to us should be sent to the contact information below.

17. Changes to These Terms

We may revise these Terms at any time by posting an updated version on this page. Material changes will be communicated via email or a prominent notice within the Service at least 30 days before they take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance of the changes.

18. Contact Us

If you have questions about these Terms of Service, please contact us at:

Reamind
Email: lukas@reaminds.com

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