Security at Reamind
Your documents contain sensitive information. We built Reamind with tenant isolation from day one — not as an afterthought. Here's exactly how we protect your data.
Tenant Isolation
Each organization operates in its own isolated environment with logically separated data stores, vector collections, and user pools. There is no mechanism for cross-tenant data access — your documents are invisible to every other tenant on the platform.
Data Handling
Documents are processed and stored exclusively within your tenant. Uploaded files are parsed, chunked, and embedded in your isolated environment. No document content is shared across tenants, used for model training, or accessible outside your organization's account.
Our AI Approach
Reamind uses retrieval-augmented generation (RAG) to deliver answers grounded in your actual documents — not general internet knowledge. Every answer is tied to specific passages in your files, so you can verify the source. Our system does not hallucinate or fabricate information; if the answer isn't in your documents, Reamind tells you. Your data is never used to train AI models.
Encryption
All data is encrypted in transit using TLS 1.2 or higher. Every API call, file upload, and search query travels over encrypted connections. Data at rest is encrypted using industry-standard AES-256 encryption across all storage layers.
Access Control
Role-based access control ensures users only see what they're authorized to access. Session-scoped authentication with automatic expiration, multi-factor authentication support, and rate limiting on all API endpoints protect against unauthorized access and abuse.
Infrastructure
Reamind is deployed on hardened, production-grade infrastructure with automated security patching and continuous monitoring. Our systems are designed for high availability with redundancy across application, database, and storage layers. All environments are regularly audited and maintained to meet enterprise security standards.
Compliance & Roadmap
Security is an ongoing commitment. We maintain a formal security program with documented policies, regular risk assessments, and incident response procedures. Our roadmap includes SOC 2 Type II certification as we scale, and we're transparent about our progress. If you have specific compliance requirements, we're happy to discuss them.
Have security questions?
We're happy to walk through our security architecture with your team.